The Ordinary

Terms of Service

Last updated: August 25, 2026

By accessing our store, placing an order, or contacting us, you agree to these terms and the linked Shipping, Refund, Payment, and Privacy policies. Use must be lawful. Attempts to attack, disrupt, scrape abusively, introduce malicious code, or misuse services are prohibited.

We work to keep product information accurate, but packaging, color, appearance, or screen presentation may reasonably vary. An order is an offer to purchase and may be refused, limited, or cancelled because of stock, payment, address, fraud, pricing, technical, or policy concerns.

Displayed prices may exclude taxes or delivery charges shown during checkout. Payment authorization, delivery, carrier events, and eligible refunds are governed by the relevant policies. Content, design, and other protected materials may not be copied or exploited without permission. To the fullest extent allowed by law, liability is limited for indirect or unforeseeable loss, and nothing excludes rights that cannot legally be limited. We may revise these terms prospectively when operations or legal requirements change.

Returns and exchanges, including eligibility for defective and non-defective merchandise, follow the Refund Policy. Approved refunds are returned to the original payment method under the processing timeframe stated there.


Email: thunguyen292253@gmail.com
Mailing address: 280 W End Ave, Lafayette, Louisiana, 70501, US
Phone: (336) 874-0904